FAQ's

You are welcome to contact us if you require assistance in placing your order. Please contact us via email, chat or phone. Our email is support@giencreatives.com and our phone number is +8613423449148.

Our priority is to deliver your order as soon as possible. Once your order has been placed, our logistics department will then process and dispatch your order. Under normal circumstances, your order will be ready for shipping within 48 business hours (except for pre-orders). You will receive a notification via email with live tracking information with an estimated delivery date from the courier.

Once dispatched, the estimated delivery time is between 7-15 business days which varies from country to country. Delivery times may be affected by local holidays, customs processing, distance, weather conditions, promotional campaign seasons and other external factors. Other circumstances beyond our control can arise and we would like to ask for you’re understanding and patience in these situations.

If you have any queries regarding your order status, contact us via email at support@giencreatives.com

The estimated delivery time is between 7-15 business days which varies from country to country. Delivery times can be affected by local holidays, customs processing, distance, weather conditions, promotional campaign seasons and other external factors. Other circumstances beyond our control can arise and we would like to ask for your understanding and patience in these situations.

Yes. We ship worldwide except for the following countries: Belarus, Ukraine, Somalia, Iran, Mauritania and Turkey.

You have the right to return all orders bought directly from Giencreatives's website except customised orders within 15 days of receiving the item. If you have exceeded the 15 days, a refund or exchange cannot be processed. To be eligible for a return, your item must be unused and in the same condition that you received the item and with the original packaging. Once your item has been returned, an inspection takes place in order to evaluate your eligibility for an exchange or a refund. We will also notify you of the decision made by the technical department via email.

There is a warranty against any manufacturing defects which is valid for 1 year. You can find more information in the following.

We have this information available in a care and maintenance booklet that is included in the watch case box.

Our priority is to deliver your order as soon as possible. Once your order has been placed, our logistics department will then process and dispatch your order. Under normal circumstances, your order will be ready for shipping within 48 business hours(except for pre-orders). You will receive a notification via email with live tracking information with an estimated delivery date from the courier.

Once dispatched, the estimated delivery time is between 2-4 business days which varies from country to country. Delivery times may be affected by local holidays, customs processing, distance, weather conditions, promotional campaign seasons and other external factors. Other circumstances beyond our control can arise and we would like to ask for you’re understanding and patience in these situations. If you have any queries regarding your order status, contact us via email at support@giencreatives.com

If you require an address change, we can assist you via email at support@giencreatives.com Kindly note, address and shipment date changes may not be processed if the package has already been shipped out or if the transaction payment method was via PayPal. If you need to make an urgent delivery change whilst your order is in transit, we recommend you to contact the courier directly for assistance.

Once you have placed your order, you will receive an email from Gien Creatives. Please check in your spam folder too. If you have not received the email, please contact us via email at support@giencreatives.com

In some cases your payment may have been unsuccessful. Even though you’ll see a pending payment, that pending status will be returned back few days after. The number of days to remove the pending status depends on your bank policies.

Our goal is to deliver the correct products but due to high volume of orders, mistakes could happen during the processing of your shipment. If this happens, kindly send us pictures or even a video of the item you have received including your order number and we will do our best to deliver the correct item in the shortest period of time. If you have any queries regarding your order status, contact us via email at support@giencreatives.com

In most cases, your order is cancelled because your payment was unsuccessful. This may be due to different shipping and billing addresses, unverified account on PayPal or unsuccessful authentication procedures.

The estimated delivery time is between 7-15 business days which varies from country to country. Delivery times can be affected by local holidays, customs processing, distance, weather conditions, promotional campaign seasons and other external factors. Other circumstances beyond our control can arise and we would like to ask for your understanding and patience in these situations.

Shipping charges can start from 15USD which may vary according to the weight of the package and location. Shipping is free for orders above 150USD.

We use the following courier services, SF , DHL , UPS and FEDEX. All couriers are used with EXPRESS services.

Depending on your country, you may need to pay for custom or VAT charges. You can find more information in section on our website purchase-information

The headquarters are located in GuangZhou,China.

Our products are shipped from China.

Yes. We ship worldwide except for the following countries: Belarus, Ukraine, Somalia, Iran, Mauritania and Turkey.

Currently, our products do not include the watch itself. The items sold are cases and straps only.

For cases compatible with Casio, Huawei, and Apple, installation will not affect water resistance. The watch’s water resistance depends on the original watch itself. We do not recommend exposing products paired with leather straps to water.

Yes. Each watch case model has its own strap range. We have different options available depending on the style. If you require support, contact us via email support@giencreatives.com

For Casio products:

Use the screwdriver provided to remove the four screws on the side of the original watch. After removing the original resin case, fit the watch into our case, then reinsert and tighten the four side screws to complete the installation.

For Apple products:

Remove the original watch straps first. Using the screwdriver provided, unscrew the screws on the back of the product and remove the case back. Place the watch inside, reinstall the case back, and tighten the screws to complete the installation.

For Huawei products:

Push the GT Cyber module out of the original case by hand. Then insert the module into our case to complete the installation.

For rubber or leather strap products with a butterfly clasp:

Remove the adjustment component beneath the clasp, adjust it to the desired size, and snap it back into place to complete the fitting.

For stainless steel strap products:

Screw-link structure: Use the screwdriver provided to loosen the screws, adjust the strap to the appropriate length, and then tighten the screws to secure it.

Pin (spring-bar) structure: Use the strap adjustment tool provided to resize the strap to the correct length and complete the adjustment.

Please contact our customer support via email suppor@giencreatives.com for assistance. Mention your order number and attach pictures of the parts you require.

Each watch case is designed for a specific compatible watch model, and product models are not interchangeable. Therefore, we recommend selecting and ordering the product based on the compatible model specified on the product page.

In order to repair your case, please contact our customer support team for assistance via email support@giencreatives.com

The dimensions are available in the product information section under each model.

The preorder waiting time is an estimated time of 3 weeks on released products. For new launch products, the waiting time is specified under each product.

The main materials used in our case frames are stainless steel and carbon fibre. You can find more details in the product information section.

We use 5A-grade zircon stones on our watch cases.

Leather straps are made of calf leather. Metal straps are made of stainless steel. Rubber straps are made of synthetic rubber.

You can pay via PayPal, credit or a debit card, Maestro, Mastercard, Visa.

When discount codes are available, you will receive a unique code via email. You can copy the code into the "discount code" section during checkout. If you need assistance, you can contact us via email suppor@giencreatives.com.

Our prices are in USD.

Unfortunately, we cannot change information on the invoice after the order has been placed.

You are welcome to contact us if you require assistance placing your order. You are welcome to contact us via email, chat, phone. Our email is support@giencreatives.com and our phone number is +8613423449148

Your credit card details are handled with secure encryption under strict banking standards. Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank. As a result of this, no information is stored by Gien Creatives.

As payments are handled by the bank under strict conditions, they cannot be accessed or read by any parties. Therefore, payment information is not stored by Gien Creatives.

You can adjust it by watching our video, or go to a local clock repair shop for adjustment, or contact us via email for more assistance.

As this is a exquisite products, we recommend cautious care of the watch cases in order to avoid discoloration, damage and scratches. We recommend occasional cleaning of the inside of the frame to avoid build up which could potentially affect the functionality of the case.

Your Watch warranty is not affected by the watch case. Your Watch warranty will still be valid as no physical changes are made to the Watch itself.

The warranty covers manufacturing defects. For further information, please visit the purchase-information

Leather Straps – We do not recommend you to wash the leather straps. Exposure to water can dry the leather and possibly cause damage. However, a local watchmaker or watch retailer may have cleaning products specifically designed for leather. Leather cleaning products are most suitable for cleaning a leather strap. Rubber Straps - We recommend delicately washing the rubber straps with liquid soap and lukewarm water occasionally.

You have the right to return orders bought directly from Gien Creatives except customised products and sale orders within 15 days of receiving the item. If you have exceeded the 15 days, a refund or exchange cannot be processed. To be eligible for a return, your item must be unused and in the same condition that you received the item in with the original packaging.
Once your item has been returned, an inspection takes place in order to evaluate if you are eligible for an exchange or a refund. We will also notify you for the decision made by the technical department via email.

You have 15 days to return the products if you change your mind. The product must be unused.

You have up to 15 days to return your product if it is unused. Send your return with DOOR TO DOOR services via SF, UPS, DHL Express or FedEx to:

GienCreatives, +8613929269148

Building A Room 405, No. 91, Yuangang North Street, Tianhe District, Guangzhou City, Guangdong Province, China

If the return is eligible, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Yes, it is possible to change your order if it has not yet been shipped out. You can contact us via email to make the desired changes. If your order has already been dispatched, please wait until the package has been delivered to you and return the package back to us. We recommend you to notify us via email when this situation occurs.